Refund & Shipping Policy

Last updated: July 19, 2026

1. Digital Products

Ebooks, digital study guides, and Academy program access may be refunded within 14 days of purchase. Email support@doctayo.com with your order confirmation. Requests are reviewed case-by-case. Once a refund is issued, access to the digital content or Academy program is revoked.

1a. Subscription Products (e.g., UMPJE Question Bank)

Your first billing period is refundable within 14 days, same as any other digital product. After that, subscription charges are non-refundable for the period already billed, but you can cancel at any time to stop future billing — there's no cancellation fee and no minimum commitment. To cancel, use the link in your Stripe receipt email or email support@doctayo.com.

2. DocTayo Academy Programs

The same 14-day digital refund window applies to Academy enrollment (Get Ahead, Get In, Get More). After 14 days, enrollment is non-refundable, though you keep access for as long as DocTayo continues to offer that program (see Terms of Service Section 7 for the notice period if a program is ever discontinued).

3. Coach-Review Submissions

Once a coach review has been delivered (written feedback returned to you), that submission is considered fulfilled and is not eligible for a refund, even if the overall program refund window is still open. Unused coach-review submissions on an otherwise-refunded program are forfeited along with the enrollment.

4. Live Coaching Sessions

Live coaching calls (Strategy Session, Intensive packages) may be canceled for a full refund up to 48 hours before the scheduled time. Cancellations inside 48 hours, and no-shows, are non-refundable but may be eligible for one reschedule at DocTayo's discretion. Once a call has taken place, that session is considered fulfilled and is non-refundable.

5. Print Editions

Print editions are produced on demand by our print partner (Lulu) specifically for your order, so they are non-returnable for reasons of preference (e.g. "changed my mind"). If your copy arrives with a printing defect or was damaged in shipping, email support@doctayo.com with photos of the issue within 14 days of delivery, and we'll arrange a free replacement or a refund.

6. Shipping

Print orders ship worldwide. Estimated production time is 3–5 business days before the order ships, plus carrier transit time to your address, which varies by destination. Domestic U.S. orders typically arrive faster than international orders. International orders may be subject to your country's customs fees or import duties, which are the buyer's responsibility and are not included in the order price. You will receive a confirmation email once your print order has been submitted to production.

7. Lost or Missing Shipments

If your print order hasn't arrived within a reasonable window for your destination, email support@doctayo.com with your order details and we'll look into it with our print partner and arrange a reshipment or refund if the shipment is confirmed lost.

8. How to Request a Refund or Replacement

Email support@doctayo.com with your order confirmation email and a brief description of the issue. We aim to respond within 2 business days.

9. Contact

Questions about this policy: support@doctayo.com